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Reviews and Complaints
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Verified Reviewer | Pompano Beach, FloridaRefused Exchange
I was refused an exchange the same day of purchase at your Coral Springs location on September 18, 2023. Your written return policy printed on the back of the receipt and online states returns can be made within 30 days for unworn merchandise that has the tag with receipt.
I had all of this and was gone from the store only a few minutes before returning to size up. Your manager RONNIE LIED claiming your system does not take back clearance items as when purchased, it leaves the system. However, your policy does not reflect this AND he rang me up for a Small when I purchased a LARGE!!! I was forced to repurchase an X-LARGE because he would not simply exchange it.
This is illegal and I want my refund NOW! Your customer service is not assisting me and the district manager has failed to contact me.
I will never patronize your business again and will advise the BBB of your business practices, along with social media. Both receipts were provided to your customer service team.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Indianapolis, IndianaMy order says delivered but it's not
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Juneau, AlaskaLooking for my order
Didn't receive my package
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norman, OklahomaCharged twice and they won't refund
- Horrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order number in not valid
Preferred solution: Deliver product or service ordered
Difícil la comunicación con atención al cliente
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak to someone in English
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Undelivered order
Company fixed the issue and I have been provided with apology.
- Keeps you informed of order status
Preferred solution: More emails
User's recommendation: Check your email
Cancel an order
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tigard, OregonProblem with my hat
- Return policy
Preferred solution: Full refund
User's recommendation: No recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Nobody is returning my email
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spartanburg, South CarolinaYour employee sent me my personal info to my phone
Preferred solution: Fire employee
User's recommendation: Fire the guy who took it to far.
For my tracking number
User's recommendation: Get as much as you can from starship ?
I still have not received the hat we paid for and they are not calling me back!!
User's recommendation: Stay far away!
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