Lids Reviews and Complaints
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My business has been dealing with Lids.com for more than 10 years. Since they merged with fanatics Karma please just got a lot worse. Customer service really sucks with their unprofessional act of treating customers unfairly. While I was talking to the agent, he is...
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Most Helpful
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Lids review: I don't recommend store 5133 to any one
I'm calling about the league lids. on Ingram Mall. the guy Nicholas cashier number to 53067 has a big attitude he treated me real bad. and I like for you to do something about it. my number my phone number is. area code 210-535-9778. my name is Willie Gonzalez. that's all I want to say cuz. bad attitude bad attitude you cut your customer's always right. and this guy Nicholas. cashier number to 53067 has a bad attitude. 
Review
Pros
- People who know is knowledgable
Cons
- I did not like
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Lids review in Houston, Texas: Customize An Order
I What To Add Dog Ear To My New Era Fitted Cap.
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Lids review in Newark, New Jersey: Not happy with in store treatment/welcome
The sales guy is terrible especially in front of children
Review
Lids review in Los Angeles, California: Don’t buy form them
I never got the stuff I order and it wS more than2000
Review
Lids review: I haven't got my orders
I don’t want a refund I want my orders the things I work hard for everyday this is ***
Review
Service
Lids Shipping Service
Pros
- That they make it convenient for individuals to shop form home
Cons
- Customer service and shipping
- Do not buy any products in their stores
- Shipping sucks
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Let the company propose a solution
Lids sucks
I placed an order 9-7-19 for 2 hats.. get email for tracking on the 11th then wait 24 hours to track with fedex... finally shows will be delivered 9-18-19 smh... same day i order something from china it will be here 9-13-19.. last time i ever order from lids takes to long to get ha order in...
Review
Service
Lids Shipping Service
Cons
- Shipping sucks
Reason of review
Takes to long to ship... was a birthday gift didn't think it would take 2 weeks
Lids review: Respect goes a long way
Misunderstood shipping dates. The hat was going to arrive after when i needed it. Called to cancel order with absolutely zero issues. He was very nice and gave us no issues of any kind. Phone call took about 3 minutes.
Review
Reason of review
Good customer service
Lids review in Hayward, California: Terrible employees
I went into lids in bay fair mall in San Leandro CA wanting to buy a hat because of my cancer hair loss. Right when I grab the selected one they whispered am I gona buy a hat or not so I left it, need better respect.
Review
Service
Lids Customer Care
Cons
- Attitude and unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Lids review: Poor customer service and delivery service
I ordered items online and chose ship to store option. When I went to the store to pick up, the store associate said he didn’t see my package. I asked him “what should I do?” He said “don’t give me the attitude”. I am not sure what kind of customer service it is and he didn’t provide any solutions. When I got home, I tried to call Lids customer service and wait for one hour still no one answered the phone. Contact online customer service and ask for refund, they asked me to call store to double check first and said I have to return the package back to get the refund even I already explained the store said they didn’t have my package. It really wastes my time, and if I can give them a zero rating, I will.
Review
Cons
- Customer service
- Attitude and unprofessional
- Do not order online
Reason of review
Problem with delivery
Preferred solution
I already get the refund but need the company to improve or review the process.
Update by user Apr 16
Monetary Loss is $37.99
Original review posted by user Apr 16
Ever since Lids merged with Fanatics it's been nothing but a hassle for loyal Canadian customers to get the products they want and deserve. The Lids Canada website says things are in stock or available in store but nothing seems to be correct...Review
Service
Lids Customer Care
Reason of review
Poor customer service
Loss
$3799
Preferred solution
Full refund
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