Lids Reviews and Complaints | lids.com @ Pissed Consumer

Most helpful review

New Reviewer

Apr 25, 2022 Octavious R

Store 8064

Convo w Lids Corporate 1. Dallas Since Dallas relieved Brent of his duties from the store he has been raving on about how he handled him, and how he got him out of the store because he doesn't tolerate any *** etc. I for one don't really know why or care why Brent was...

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2 comments

Jun 19, 2022 PissedConsumer2198419 #2198419

Sounds like you don’t know how to ask questions about what dress code is or communicating. Could’ve easily told “Noah” hey I’m on my back from the other store.

I just need to get some water quick.

To be honest by the way you appear to conduct yourself and how those managers act I wouldn’t have a single one of you ever work in my store. I don’t tolerate crap but I also don’t play these kiddy power games that it looks like all three of you got into.

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#3512945

Location

Indianapolis, Indiana

New Reviewer

Aug 05, 2022 Seth R Kly

Order Missing

1.0

Hello my name is Seth Rodriguez, I placed an order for a GSW cap on June 22, 2022 on the lids website. Since the Warriors had just won the championship, I expected there to be a slight delay. However, it is now August and I still have not received my order. I went on...

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#3827250

Location

Chula Vista, California

Aug 05, 2022 PissedConsumer3826859 of Elyria, OH

They *** suck!

Ordered over $500 in merchandise and two years later still nthn and its *** I highly recommend that anyone to use this company because they are trash! Customer service either lie or hang up after a long hold.

User's recommendation: Never use rhia company!

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#3826859

Location

Elyria, Ohio

New Reviewer

Aug 05, 2022 Nicole D Nxk

Bad customer service

1.0

Original review updated by user Aug 05, 2022

There were hats at the front of the store that had a $10 sticker on it. Girl said those are no longer $10 they're changing them today that's why they're at the register. That's called bait and switch when you advertise something and don't honor the price . I said they shoild be behind the register...and I was going to call customer service and let them know. The girl told me to go ahead and call and I said I will I'm good at it and she said I bet you are.. I asked her name and her name is Katie and she is the store manager.

User's recommendation: Make sure they honor the price it says.

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#3826639

Location

Reno, Nevada

Preferred solution

The hat for 10$

New Reviewer

Aug 05, 2022 Nicole D Nxk

Horrible service

Original review updated by user Aug 05, 2022

There were hats at the front of the store that had a $10 sticker on it. Girl said those are no longer $10 they're changing them today that's why they're at the register. That's called bait and switch when you advertise something and don't honor the price . That I was going to call customer service and let them know. The girl told me to go ahead and call and I said I will I'm good at it and she said I bet you are. Honestly I wouldn't have wrote this review if it wasn't for the girls attitude. Customers are always right.

User's recommendation: Don't buy from Katie.

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#3826601

Location

San Francisco, California

Preferred solution

Price reduction

Aug 02, 2022 PissedConsumer3817181 of Hyattsville, MD

Wasted money

1.0

Made hat wrong wasted a lot of money shoddy work already contacted coporate last week hopefully they will read the emails Clifford davenport 202236**** cdaven5322@***.net Your district manager has a lot to be desired for !

User's recommendation: Wait until they hightmer better staff and train them.

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#3817181

Location

Hyattsville, Maryland

New Reviewer

Jul 26, 2022 Clifford D Mva

Poor service poor communicTion caint even talk to some one to get an email

1.0

Please call me to explain 292236**** clifford davenport i was given the run around at one store went to another called a third had hat made was wrong i need an email address to send a letter this formmis jot long enough i have spent over 8 hours and wasted money dealing woth lids never again will i support or deal with a shody company

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#3795701

Location

Laurel, Maryland

Pros

Nono
Quality

Loss

$75

Preferred solution

Let the company propose a solution

New Reviewer

Jul 25, 2022 nelson a Rpx

Report a dumb employee

2.3

on july 24,2022 I went to a lids store located at the seminole mall in sanford fl. the store was supposed to open at 12:00 noon but the employee was late and opened at 12:15,anyway I purchased a hat and wanted the name Juan embroiled on it but the employee said he...

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#3792940

Location

Deland, Florida

Jul 23, 2022 PissedConsumer3787353 of The Bronx, NY

Never got my shipment

4.6

The MATTER HAS BEEN RESOLVED.. THIS RATING WANTS ME TO ADD UP TO A HUNDRED WORDS CAN'T THEY UNDERSTAND RESOLVE

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#3787353

Location

The Bronx, New York

Companies Similar to Lids

New Reviewer

Jul 22, 2022 Daaiyah N

Wheres my order

Haven't received my package itvsays it was delivered i need to speak to someone right away about my order is there a contact number where i can reach someone

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#3782906

Cons

Shipping sucks

Loss

$100

Preferred solution

Full refund

New Reviewer

Jul 21, 2022 Ryan F Rsw

Extremely poor customer and

1.8

Entered the Lids location at Chesapeake Square Mall in Chesapeake, Va. Was not greeted and employee was complaining to mall security about her manager saying they needed to do more sales. Well I wanted to buy two hats at $44.99 and waited at counter for help. Employee never acknowledged our presence so we left. She lost a customer and a potential $90 sale. Horrible service.

User's recommendation: Better training and don’t judge a customer by their appearance.

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#3781891

Location

Chesapeake, Virginia

Pros

Good products

Cons

Customer service is not helpful

Preferred solution

Better customer service

New Reviewer

Jul 20, 2022 Kevin P Euo

In store return issue

1.0

I purchased two items from the lids store. The gentleman some how did not send me my receipt via email (even tho he took down my email). Next day I wanted to return the items and the assistance where giving me a hard time returning due to not having my receipt even though they didnt not send me it. How can I go about this matter?!

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#3777875

Location

Paramus, New Jersey

Cons

Manager refusing to help after their mistake
Employees at this location are beyond unprofessional
Do not buy any products in their stores

New Reviewer

Jul 16, 2022 Shannon M Vvd

Racist Staff

Update by user Jul 16, 2022

Additionally I was not able to use my son Access Pass to give him my points for my purchase she refused!

Original review updated by user Jul 16, 2022

I made an in person purchase for a jersey on 06/22/2022 at the universal city locker room lids #9066 store. I returned to the store 07/08/2022 to "EXCHANGE ONLY" my...

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#3765729

Location

Universal City, California

Cons

Poor work ethics
Bad customer service

Loss

$40

Preferred solution

Let the company propose a solution

New Reviewer

Jul 16, 2022 Shannon M Vvd

Racist Staff

1.0

I made an in person purchase for a jersey on 06/22/2022 at the universal city locker room lids #9066 store. I returned to the store 07/08/2022 to "EXCHANGE ONLY" my original purchase jersey for different more expensive jersey. Staff refused to honor the 90 day policy...

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#3765722

Location

Norwalk, California

New Reviewer

Jul 12, 2022 Selena G Ovd

Manager was acting strange.Think he was under the influence of alcohol. Didn’t refund me for two hats

1.0

I purchased three hats from Lids and was returning two of them and he said that the hats cant be returned. That they smell like smoke. That was a lie. For sure he was Under the influence.

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#3755295

Location

Topeka, Kansas

Pros

Very clean & well lit store

Loss

$90

Preferred solution

Full refund

New Reviewer

Jul 10, 2022 Joseph T Kkn

I still haven't received my refunded it's been a month

1.0

I post to get my refund or an jersey I paid for and never received either I don't know what other steps I can take. This was my first time ordering through Lids cause I thought it was a great store to buy products but online, when they mailed it I told them to call me when it's delivered and they didn't, when I asked for a refund or a replacement jersey neither came so I'm lost out of $146. And I don't know what legal action I can try.

User's recommendation: Don't buy online with Lids.

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#3749140

Pros

There are lids location throughout the miami-dade area

Cons

Online service is a pain

Loss

$146

Preferred solution

Full refund

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Website	2/5
Price Affordability	2/5
Value for money	2/5
Discounts and Special Offers	2/5
Location	2/5

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Lids Reviews

Store 8064

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They *** suck!

Bad customer service

Horrible service

Wasted money

Poor service poor communicTion caint even talk to some one to get an email

Report a dumb employee

Never got my shipment

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Racist Staff

Racist Staff

Manager was acting strange.Think he was under the influence of alcohol. Didn’t refund me for two hats

I still haven't received my refunded it's been a month

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