Placed an order for 10 baseball caps and approved the embroidery artwork on Jan 4th 2012. Needed the hats by Jan 30.
Was assured there was plenty of time to get the work done and the hats shipped well before that date. Jan 19th my order was still in 'production status'... per customer service they were "Closed for Inventory". Jan 25fth customer service assured me the caps were done and would be shipped on friday the 27th.
On Monday the 30th UPS tracking indicated the item had not yet reached UPS for shipment... Lids Customer service assured me the parcel had been delivered to UPS that day. ACTUAL ARRIVAL AT UPS: Wednesday February 1 !! Delivery scheduled for end of day friday Feb 3 ...
WAY TOO LATE for our fundraiser.
I will NEVER use Lids.com again. They are AMAZINGLY INCOMPETANT !!!!